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Voice Process Executive

Fresher   Mumbai City   19 Jun, 2026
Wehire Talent Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Handle inbound customer calls and provide timely resolutions.
    • Address customer queries, concerns, and service-related requests effectively.
    • Deliver a positive customer experience through professional communication.
    • Identify customer needs and recommend relevant products or services.
    • Achieve process-specific performance metrics and quality standards.
    • Maintain accurate records of customer interactions and transactions.
    • Follow company policies, compliance requirements, and operational guidelines.
    • Collaborate with internal teams to ensure seamless customer support.
    Eligibility Criteria
    • HSC or Graduate from a recognized board/university.
    • Minimum 13 years of experience in BPO, Customer Service, or International Voice Process.
    • Strong verbal communication and interpersonal skills.
    • Versant score of 58 or above.
    • Ability to work in a fast-paced environment and rotational shifts.
    Shift DetailsUK Telecom Process Airoli
    • Shift Start Time: 1:30 PM onwards
    • Rotational 10-hour shifts
    US Voice Process Vikhroli
    • Shift Start Time: 5:30 PM onwards
    • Rotational 10-hour shifts
    Work Schedule
    • 5 Days Working
    • 2 Rotational Week-Offs

Keyskills :
fluency in englisheffective communication skills

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