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Work Order Coordinator

Fresher   Mumbai City   02 Jun, 2026
Navkar Business Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Position Work Order CoordinatorJob Brief:A work order is a document that describes how maintenance work will be performed. A work order should include a description of the maintenance activities and information such as who requested and approved the work order, the maintenance technician responsible for executing the work and the associated due dates, costs and resources Roles and Responsibilities:
    • Proficient and comfortable with all aspects of the home maintenance process; provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow up support in the home, when appropriate.
    • Maintain accurate tenant and unit records through detailed data entry and proactive follow-up with vendors and tenants, including updating information, managing and rescheduling pending work orders, completing end-of-day tasks, and generating reports and summary lists as needed.
    • Maintain and review statistical data and work orders for accuracy, input tenant, vendor, and employee feedback to support timely completion and tracking, and complete all required company forms related to work order scheduling, execution, and follow-up.
    • Effectively manage and de-escalate sensitive or challenging situations while handling a high volume of calls, emails, and in-person interactions.
    • Provide cross-departmental support as needed, participate in workplace safety programs, handle additional duties as assigned by management, and direct customer inquiries to the appropriate staff members.
    Perks:
    • 5 working days only
    • Provident Fund
    • Medical Insurance
    • Yearly Appraisal & Bonus based on Performance
    • Paid Vacation and Sick leaves
    • Paid Holiday
    • Gratuity

Keyskills :
ms excelscheduling managementcoordination skillsdata entryproblem solvingfollow upsemail writing

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