Senior Engineer- Network Administrator

Job Description

Role: Senior Engineer- Network Administrator Location- Mumbai, Vikhroli Experience: 5-10 years Hybrid Mode Note: Immediate to 30 daysResponsibilities Manage the success of technical team in delivering quality end-user technology support and adhering to service level agreement goals Work as a primary contact for technical deliverables for clients of Gravitas and provide resolution within established SLA targets. Work promptly to have resolve all incoming infrastructure issues by phone, email or chat Document issue status and provide updates to management and end-users in near real-time Co-ordinate with onshore support/cross functional teams to deliver IT services for customers Follow up on outstanding issues, setting up Resolution state and ensure timely solution along with Customer satisfaction. Ensure to maintain the uptime of the entire Network Infrastructure by Following best-in-class services. Managing the Voice Infrastructure of different offices over the globe. Responsible for Datacenter Preventive Maintenance, OS Upgrades, Replacement & Hardware Refresh Troubleshoot and coordinate with Vendors to resolve complex and Severity issues within committed SLAs Ensure proper monitoring and alerting systems are in place to maintain high availability and uptime Focus more on standards, automation and Scripting to minimize labor-intensive and tedious tasks Liaise with customers and Market brokers when configuring 3rd Party secure communication links, e.g. Customer VPN connections or FIX providers Involve in technical discussion with clients to understand their requirements and provide network and security solutions and project budgeted hours and recommend Hardware and Software parts# for proposals On occasion this role may be required to assist other Technology Management departments to complete projects. May involved in auditing the Network infrastructure and submit the report with remediation and recommendations Evaluating new technologies, recommending products and services to ensure improvements and efficiency Ensure the successful execution of engineering projects by developing and implementing plans that deliver with planned scope, schedule and budget. Develop, document and maintain standard operating procedures and best practices. Assist with the network integration of new acquisitions and helping in Site survey and propose recommandations Provide periodic trainings to team members and ensure runbooks/documentation is up to date External Skills And Expertise Skills Required: Strong working knowledge of network infrastructure services Process- and metrics-driven approach to ensure consistent delivery of the highest possible level of service. Management skills in evaluating, developing, and coaching L1 and L2 client-facing technologists Designing, Implementation and configuration for Cisco ASA, PaloAlto (Must have), Meraki Designing, Implementation and configuration for IT Infrastructure setup for business offices Designing, Implementation and configuration for Cisco Nexus, Catalyst Switches, HP/Aruba and Meraki Must have Strong experience in Public cloud technologies Microsoft Azure & AWS (Must have) Strong experience in implementation of compliance practices Proxy, IPSec VPN, Remote VPN, NPS Strong experience with VMware NSX, vSwitch, Juniper, PaloAlto virtual Appliance Strong customer service skills hosted in a NOC/24*7 client services environment Strong experience with Protocols: TCP/IP, OSPF, BGP, VPC, Spanning Tree, Ether-channel, HSRP, QOS, SIP, RSTP, VOIP Strong communication and interpersonal skills Maintain a positive attitude to motivate and influence others Outstanding presentation, written and interpersonal communications skills Incredible attention to detail with a passion forenterprise-level IT solutions with a limitless willingness to learn. Proven ability to multi-task and stay organized in a fast-paced environment Advantage with Additional Skills: Must have an experience with AWS console and hosting Good to have an experience with public cloud/hybrid platform Good to have an experience on NPS Implementation Good to have an experience on PKI Implementation

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CiscoNoc