Application Sustenance - L3 support- Mumbai

Job Description

Application Sustenance - L3 support- Mumbai Mumbai, Maharashtra, India Downstream DOE_SUS001Description Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotive, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.With a team of 1000 employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the U.S., U.K., Australia, Dubai and Singapore.Know more about the LEADER of: Gartners 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and The Forrester Wave: eProcurement, Q2 2017Qualification; Graduate and above.Experience - 14- 20 yrsLocation: MumbaiRequirements Skills:.Strong analytical, problem-solving leadership, Problem Management, Incident Management, Problem determination, workaround resolution, root cause analysis- Proven skills to work effectively across cross functional areas in ambiguous situations- Structured thinker and effective communicator, comfortable with interacting with internal /external stakeholders.- Ability to work independently, establishing strategic objectives, project plans and milestone goals.- Experience in ITIL and SDLC methodologies.Experience:Must have Experience in handling Java, Java EE Technology stack with Angular/PHP, DB (Oracle, MSSQL & MySql), Linux, JBOSS/TomCat/Apache/NginX.Exposure to servlets & Rest APIs, DevOps, Web-services, Solr, Elastic search, Message brokers will be added advantage.Must have experience in Production Support / Application Support at L2/L3 level.Must have experience in Application monitoring toolsManagement :- Ensure the SLA metrics are met by operationalizing adequate governance and control- Leverage cross functional synergies Backup and succession planning across teams- Identifying improvement opportunities and executing the same; leading the culture of continuous improvementPeople Management :- Providing the direction and mentor ship to the first line managers, technical and team leads- Recruitment planning and strategy across team- Employee Engagement strategy and execution across the group; Coaching and mentoring team- Performance management - Translate broader business initiatives into clear team objectives and concrete team goals, aligning appropriately with other groups for efficient, coordinated action.Engagement Management :- Collaboration with multiple stakeholders across line of business- Performs key management and thought leadership role in the areas of application support & Maintenance. Defines and achieves the strategy road-map from people & process side.Benefits Attractive compensation with a fast track growth opportunity.Opportunity to manage a Young and dynamic innovative team.

Keyskills :
javaapachedevopsmysqloracleapplication supportelastic searchlinuxjava eerestproduction supportservletsphp