IT Coordinator | Retail | IKEA Oman

Job Description

IT Coordinator | Retail | IKEA OmanDate: 18 Apr 2025Location: Muscat, OMCompany: Al Futtaim Private Company LLCJob Requisition ID: 162061Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview of the roleManage all existing and new business applications to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.Responsible for working with retail clients on ERP application engagements including new system implementations, upgrades, and/or extensions of existing applications. The ability to scope out work, manage/oversee other resources on projects. Quality control and testing.With emphasis on implementing various Service Packs & Hot Fixes and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business processes & working methods that are in line within the IKEA concept & Al-Futtaim Groups framework and guidelines.What you will do

• Responsible for managing and maintaining business applications and databases by performing required activities to improve efficiency of system operations.
• Close liaison with business users by being the primary point of contact for day-to-day support on IT operations, requests and incidents across multiple stores/business units regionally.
• Accountable for implementation and/or integration of digital and IT solutions across various channels (stores and online), in close coordination with the Business Solutions Manager and IT project team.
• Support the project team on market expansion projects in configuring and implementing Digital and IT solutions across the new business units, as per project timelines.
• Coordinate with IT infrastructure specialists on maintenance of systems and resolution of infra issues.

Required skills to be successful

• Mathematical, organizational and customer service skills.
• Must have excellent communication and interpersonal skills.
• Problem-solving skills.
• Good practical experience managing databases (SQL, Oracle), system security, Retail POS system and troubleshooting technical issues.
• Strong organizational and interpersonal skills with attention to detail and critical thinking ability.

What equips you for the role

• 5 years experience working as an IT analyst in the retail industry.
• Bachelors degree in Computer Science, Information Technology or the like.
• Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.

Were here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Keyskills :
erp application management database management (sql) customer service excellence problem solving skillstechnical troubleshooting information technology it tools system security it analyst business applications oracle