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Call Center Executive / Customer Support Agent - Debt Recovery

2.00 to 6.00 Years Mysore,Other Karnataka 06 Nov, 2024

Job Location	Mysore,Other Karnataka
Education	Not Mentioned
Salary	Not Disclosed
Industry	BFSI
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Description for Call Center Executive / Customer Support Agent - Debt RecoveryJob Title: Call Center Executive / Customer Support Agent - Debt RecoveryLocation: Bangalore, MysoreDepartment: Debt Recovery / Call Center OperationsReports To: Call Center Manager / SupervisorJob Summary:Key Responsibilities: Use knowledge of bank policies to guide interactions towards positive recovery outcomes. Address customer inquiries during calls, providing clear, empathetic, and accurate responses. Record all interactions, agreements, and follow-up actions in the banks CRM system with precision. Work collaboratively with legal and compliance teams to ensure all recovery actions are compliant with regulatory standards. Achieve or exceed recovery targets, directly impacting the banks financial health.Qualifications: Proficiency in Kannada and English. Experience in customer service within the financial services sector. Experience in debt recovery would be an added advantage. A degree in finance, business administration, or a related field is preferred. Demonstrated ability in handling complex negotiations and resolving challenging customer issues.Personal Attributes: Strong communication and negotiation skills. High resilience and patience to manage stressful interactions. Excellent organizational skills to efficiently manage multiple cases. Send CV to hidden_email,

Keyskills :
Customer ServiceDebt RecoveryFinanceBusiness AdministrationNegotiation SkillsCommunication SkillsProficiency in KannadaProficiency in English

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Call Center Executive / Customer Support Agent - Debt Recovery

Job Description

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