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Process Specialist- Voice (English & Hindi)

2.00 to 6.00 Years   Mysore,Other Karnataka   12 Nov, 2024
Infosys BPM
Job LocationMysore,Other Karnataka
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Designation: Process Specialist- Voice (English & Hindi)English & Hindi speaking is mandatoryLocation: MysuruQualification: B. Com/M. ComTime: 8am to 8pm (Rotational Shifts)Number of days working: 6 Days (1 day rotational off, apart from Sunday)Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.Excellent communication skills to attend/resolve client issues on calls/chat/mail.Excellent verbal, written communication, interpretation, and active listening skillsShould have good command and Fluency over English, Hindi Any other regional language will be added advantage.Analytical ability in terms of data reconciliation with good excel knowledge.Good knowledge on various types of MIS activities.Ability to assimilate process knowledge quickly and efficiently.Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry.Should be comfortable working from office.Being proactive and show the utmost respect for customers time.Good time management, ensuring all contacts with customers add value.If interested, please share your resume with below details to hidden_emailName:Email & Mobile Number:Graduation:Post-Graduation: (If applicable):Total experience:Relevant experience:Current/Previous Company name:Current CTC:Expected CTC:Notice period:Current location:Flexible with the night shift:Preferred Location:,

Keyskills :
Problem solvingCommunication skillsData reconciliationAnalytical abilityTime managementDirect taxation processExcel knowledgeMIS activities

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