CRM Director

Job Description

We are looking for a CRM Director to set and monitor marketing strategies that will foster profitable long-term relationships with clients.In this role, you will coordinate with our Sales and Marketing directors to boost our companys market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns.Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.ResponsibilitiesMonitor relationships with existing customers through CRM systemsEnsure the CRM system provides an effective sales funnelDevelop and implement marketing techniques that will drive new customersSet specific marketing strategies to retain customersPlan and manage multi-channel marketing campaignsSuggest new methods to address customers needsTrack marketing metrics and trends, like conversion rates and web analyticsAssist with organizing promotional events to reach prospective customersReview and select CRM software that meets our companys needsConduct market research to follow trends and competition

Keyskills :
digitalcampaignsmanagementanalyticsmarketingservicecustomersalesforcebusinesshtmlrelationshipsproject