Customer Service Associate

Job Description

Customer support executives play an important role in ensuring customer satisfaction which leads to enhanced customer retention. Their primary duty includes addressing customer enquiries and providing solutions to them. The executives must have effective communication skills to communicate effectively with the consumers.Customer Support Executive Responsibilities:If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.They assist the customers in picking out the right product by their needs and budget.The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.Taking feedback from the customers and highlighting their concerns and needs.Basic technical knowledge will help in utilising the customer support tools.Other DetailsSalary-28,000/- to 49,000/-Required Experience-0 To 4 YearsMinimum Age-18RequirementsQualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,IntermediateWork Department-Customer SupportWork Industry-IT,Automation,Banking,Finance,Education,Telecom,Skills-Manage all customer issues and requestsfor more clarification contact to this number-hidden_mobileAlso Share Your CV hidden_emailRegardsHR Placement Team

Keyskills :
back officedomesticmanagementcustomer service