Customer Service Associate

Job Description

Our Customer Service department is actively looking for a passionate and experienced individual to work as a Customer Service Associate. Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues. In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference. As an ideal candidate, you should possess an excellent ability to handle critical situations. Furthermore, you should also be handling clients sensitive and confidential information. If you think you are fit for this job role and able to carry out these duties diligently, then drop in your job application now.Customer Support Executive ResponsibilitiesUnderstanding the products and services provided by the company. Knowing and identifying the clients needs. Recommending products and services as per the clients requirements. Maintaining clients relationship. Assisting clients via calls, emails, messages, etc. Preparing call scripts and manuals. Verifying the customer details. Recording and document clients complaints. Diverting the call to the relevant departments. Other DetailsSalary-28,000/- to 49,000/-Required Experience-0 To 4 YearsMinimum Age-18RequirementsQualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,IntermediateHigh school diploma, general education degree, or equivalent.Work Department-Customer SupportWork Industry-IT,Automation,Banking,Finance,Education,Telecom,Skills-Ability to lead a teamfor more clarification contact to this number-hidden_mobileAlso Share Your CV hidden_emailRegardsHR Placement Team

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