Desktop Support Executive

Job Description

As a Desktop Support Executive at CropData Technology Pvt. Ltd., you will play a key role in providing support for desktops, laptops, printers, and other IT hardware. Your responsibilities will include troubleshooting hardware, software, and networking issues, installation and configuration of operating systems and applications, and management of LAN/WAN infrastructure. Additionally, you will be responsible for maintaining inventory of IT assets, monitoring system performance, and ensuring security measures are in place.Key Responsibilities:- Provide first-level support for desktops, laptops, printers, and other IT hardware.- Troubleshoot hardware, software, and networking issues.- Install, configure, and upgrade operating systems and applications.- Manage LAN/WAN infrastructure and basic network configurations.- Maintain inventory of IT assets and ensure timely maintenance and servicing.- Monitor system performance and implement performance-tuning measures.- Set up and maintain user accounts, permissions, and passwords.- Ensure security through access controls, backups, and firewalls.- Coordinate with vendors and service providers for IT hardware and networking requirements.- Document technical issues and solutions for future reference.Qualifications Required:- Minimum 3 years of experience in desktop support, hardware maintenance, and networking.- Strong knowledge of Windows OS, basic Linux commands, and MS Office tools.- Hands-on experience with LAN, routers, switches, and basic networking protocols.- Good understanding of IT infrastructure and system administration.- Ability to troubleshoot independently and manage multiple support tasks.- Excellent communication and interpersonal skills.CropData Technology Pvt. Ltd. is a technology-driven agribusiness company based in Nagpur, focusing on agriculture, data science, and digital transformation. Their mission is to empower farmers and agribusinesses with smart, scalable, and sustainable solutions. As a Desktop Support Executive at CropData Technology Pvt. Ltd., you will play a key role in providing support for desktops, laptops, printers, and other IT hardware. Your responsibilities will include troubleshooting hardware, software, and networking issues, installation and configuration of operating systems and applications, and management of LAN/WAN infrastructure. Additionally, you will be responsible for maintaining inventory of IT assets, monitoring system performance, and ensuring security measures are in place.Key Responsibilities:- Provide first-level support for desktops, laptops, printers, and other IT hardware.- Troubleshoot hardware, software, and networking issues.- Install, configure, and upgrade operating systems and applications.- Manage LAN/WAN infrastructure and basic network configurations.- Maintain inventory of IT assets and ensure timely maintenance and servicing.- Monitor system performance and implement performance-tuning measures.- Set up and maintain user accounts, permissions, and passwords.- Ensure security through access controls, backups, and firewalls.- Coordinate with vendors and service providers for IT hardware and networking requirements.- Document technical issues and solutions for future reference.Qualifications Required:- Minimum 3 years of experience in desktop support, hardware maintenance, and networking.- Strong knowledge of Windows OS, basic Linux commands, and MS Office tools.- Hands-on experience with LAN, routers, switches, and basic networking protocols.- Good understanding of IT infrastructure and system administration.- Ability to troubleshoot independently and manage multiple support tasks.- Excellent communication and interpersonal skills.CropData Technology Pvt. Ltd. is a technology-driven agribusiness company based in Nagpur, focusing on agriculture, data science, and digital transformation. Their mission is to empower farmers and agribusinesses with smart, scalable, and sustainable solutions.

Keyskills :
Hardware MaintenanceNetworkingTroubleshootingOperating SystemsIT Asset ManagementSecurity ManagementVendor CoordinationDocumentationLANWAN InfrastructureNetwork ConfigurationsSystem Performance Monitoring