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L1 Network Support Engineer

Fresher   Nagpur, All India   28 Jan, 2026
Pinnacle Teleservices
Job LocationNagpur, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a skilled Network Support Engineer, your role will involve monitoring, maintaining, and supporting LAN/WAN, Wi-Fi, and VPN infrastructure. You will be responsible for ensuring smooth network operations, troubleshooting issues, and escalating complex problems to Level 2 support when necessary.Key Responsibilities:- Proactively monitor network devices such as routers, switches, firewalls, and Wi-Fi access points.- Troubleshoot LAN/WAN, VPN, and connectivity issues to minimize downtime.- Configure VLANs, ports, IP addresses, and related network settings.- Maintain and update network diagrams, asset inventories, and documentation.- Support the implementation of network changes and upgrades in coordination with the IT team.- Escalate unresolved issues to L2/L3 teams with proper handover and documentation.Required Skills:- Strong knowledge of Cisco and/or Fortinet networking devices.- Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.- Good understanding of basic routing, switching, and firewall concepts.- Excellent troubleshooting and problem-solving abilities.Preferred Certifications:- CCNA, Network, or Fortinet NSE 13 certifications.Preferred Qualifications:- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.- Additional certifications such as CompTIA A, CCNA, or MCSA are a plus.- 3-5 years of experience in IT support, system administration, or network administration roles.(Note: The job description does not contain any additional details about the company.) As a skilled Network Support Engineer, your role will involve monitoring, maintaining, and supporting LAN/WAN, Wi-Fi, and VPN infrastructure. You will be responsible for ensuring smooth network operations, troubleshooting issues, and escalating complex problems to Level 2 support when necessary.Key Responsibilities:- Proactively monitor network devices such as routers, switches, firewalls, and Wi-Fi access points.- Troubleshoot LAN/WAN, VPN, and connectivity issues to minimize downtime.- Configure VLANs, ports, IP addresses, and related network settings.- Maintain and update network diagrams, asset inventories, and documentation.- Support the implementation of network changes and upgrades in coordination with the IT team.- Escalate unresolved issues to L2/L3 teams with proper handover and documentation.Required Skills:- Strong knowledge of Cisco and/or Fortinet networking devices.- Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.- Good understanding of basic routing, switching, and firewall concepts.- Excellent troubleshooting and problem-solving abilities.Preferred Certifications:- CCNA, Network, or Fortinet NSE 13 certifications.Preferred Qualifications:- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.- Additional certifications such as CompTIA A, CCNA, or MCSA are a plus.- 3-5 years of experience in IT support, system administration, or network administration roles.(Note: The job description does not contain any additional details about the company.)

Keyskills :
DHCPDNSVPNNetwork MonitoringRoutingSwitchingFirewallTroubleshootingCiscoFortinetVLANs

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