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Senior Customer Service Specialist (Nagpur)

1.00 to 10.00 Years   Nagpur   20 Aug, 2026
Dow Chemical
Job LocationNagpur
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    At Dow we believe in putting people first and we re passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength We re a community of relentless problem solvers that offers the daily prospect to contribute with your perspective transform industries and shape the future Our purpose is simple - to deliver a sustainable future for the world through science and collaboration If you re looking for a challenge and meaningful role you re in the right place The most senior Customer Service role that interfaces between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow Provides solutions to the customer while managing operational needs and collaborating closely with functional partners Manufacturing Marketing Sales Supply Chain etc to meet company objectives Uses conceptual knowledge and experience to complete a range of assignments and tasks with need of limited guidance and direction Responsibilities Duties Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically key customers high value and or margin value centers or scenario s with a high degree of complexity Review validate and process order request in compliance with work process system and business guidelines Maintains a thorough knowledge of the businesses products businesses applications and service offerings Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge Maintains service levels according to business prioritization Differentiates between customer requirements and Dow .

Keyskills :
Customer ServiceProblem SolvingCollaborationOrder FulfillmentMarket Intelligence

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