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| Job Location | Nashik |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
Qualification - Under Graduate / Any GraduatesRoles Responsibilities Gives proper feedback to associates and drive action plan.Understands process/function goals and help the team to achieve themCompleting Call Monitoring and provide proper Feedback as per SLA or Internally definedConducting Calibration Sessions and initiating Action Plans for reducing VarianceDemonstrate expertise in functional knowledge and the ability to apply them in the aligned projectAbility to coach associates and peers on Quality tools pertaining to the projectTakes others perspectives into account when communicating, negotiating or presenting argumentsAdapts communication style to suit othersDemonstrates high levels of integrity and personal standards in all work related situationsInterested candidates contact usHaritha- 7893014943Shweta-9052060552Nayeem-9100827876
Keyskills :
conductingqualityargumentscommunicationmailcalibrationauditingslanegotiationcsatmonitoringperspectivesustomerrelationscallqualityqualitytoolsconstructivefeedbackcallmonitoringcallmanagementtransactionalqualitytestcases