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Quality Assurance Specialist Roles and Responsibilities
Position Manager - CS Function - CS Experience Required 10 years+ Qualification - Any Graduate (customer service, key accounts, tracking, feedback, escalation, monitoring team, floor hanlding ) Locati...
keyaccounts customerservice monitoring escalation accounts EscalationProcess IEX ServiceLevels TeamPerformance eWFM COPC EscalationResolution CallQuality LAPosition Manager - CS Function - CS Experience Required 10 years+ Qualification - Any Graduate (customer service, key accounts, tracking, feedback, escalation, monitoring team, floor hanlding ) Locati...
keyaccounts customerservice monitoring escalation accounts EscalationProcess IEX ServiceLevels TeamPerformance eWFM COPC EscalationResolution CallQuality LAPosition Manager - CS Function - CS Experience Required 10 years+ Qualification - Any Graduate (customer service, key accounts, tracking, feedback, escalation, monitoring team, floor hanlding ) Locati...
keyaccounts customerservice monitoring escalation accounts EscalationProcess IEX ServiceLevels TeamPerformance eWFM COPC EscalationResolution CallQuality LAFemale telecaller Experience in taking calls, Call Monitoring & MIS Report generation. Should have excellent communication skills in English & Hindi ( Mandatory ). Fluency in regional languages is ...
servicedelivery communicationskills mis less hindi email english monit communication CallQuality CallManagement TransactionalQuality CSAT CallFlowDesign allmonit ing teamperf mance ing perf mance QueueAnswer all incoming calls & resolve customers queries. Act on the inquiries of Clients and provide the prospective business leads to Managers. Maintain & update call records in specified format. Ma...
customerservice sales mis accounts insurance callquality set sound rec ds command business gujarati briefing communication CallManagement CallFlow CSAT CallFlowDesign allMonit ing CallRep tingJob Description
Position Manager - CS Function - CS Experience Required 10 years+ Qualification - Any Graduate (customer service, key accounts, tracking, feedback, escalation, monitoring team, floor hanlding ) Locati...
keyaccounts customerservice monitoring escalation accounts EscalationProcess IEX ServiceLevels TeamPerformance eWFM COPC EscalationResolution CallQuality LAPost- Customer Service Executive eligibility: Graduate a Customer Service Representative Interacts with a Company s Customers to Provide Them with Information to Address Inquiries Regarding Product...
customerservicerepresentatives customerservice customersupport bpo kpo bsc ites salary access addition operations CustomerServiceSystems GlobalCustomerService CallQuality CallMonitoring lientFollowup CustPost- Customer Service Eligibility: Minimum Graduate With Good Communication & Skills Salary- 17,000/- Per Month +Incentive Location- Noida Responsibilities:- A customer service representative in...
customerservicerepresentatives customerservice customerhandling bpo kpo ites salary access addition operations telecalling communication CustomerServiceSystems GlobalCustomerService CallQuality lientFollowup Acting as a point of contact for customers within the business and advising on the companys products and services.
Recording accurately all customer interaction on CRM database
Ability to cl...
Acting as a point of contact for customers within the business and advising on the companys products and services.
Recording accurately all customer interaction on CRM database
Ability to cl...
Purpose of the Role The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is c...
cse callquality operations customerservice communicationskills kannada hindi interpersonalskills technical technicalsupport tat technicalvoiceprocess broadband closure telugu customersatisfaction technicalhelpdesk engineers education stACT Fibernet is Hiring for Technical Help Desk Executive (Voice process) in Chennai . Purpose of the Role:
Dear Candidates, Greetings ! We are hiring professionals for the role of Quality Analyst for a Leading E-commerce Company. Details below: KEY RESPONSIBILITY AREAs - Training To manage end-to-end so...
mis design needanalysis callmonitoring training trainingneedanalysis management reporting analysis qualitymonitoring customerinteraction callaudit customersatisfaction calendars email output callquality stakeholdermanagement callcalibratAs a Anyone Home Quality Analyst you will be responsible for managing the BPO team consisting 5-10 members. Conducting quality audits and maintaining various quality reports related to customer-servic...
auditing conducting quality chat calibration analysis bpo english performance metrics coaching grading compliance mentoring ommunicationskills customerrelations qualityanalysis callquality testcases qualityauditWe have an excellent opportunity forQuality Analyst / Quality Assurancerolewith our reputed client for Mumbai location. Experience : 1+years of relevant experience as a Quality Analyst / Quality As...
qualityanalysis qualitymonitoring callaudit callcalibration qualityassurance qualityaudit callquality uditfeedback qualityanalyst qualityexecutiveWe are hiring for the below mentioned position in a leading International BPO: Designation- General Manager Quality Location- Indore (Interview will be held over phone) CTC- 14.00.p.a to 15.00 l.p....
iso quality qualitycontrol inspection documentation qualitygreenbelt sixsigma blackbelt greenbelt backoffice guesthouse callquality customerservice qualityanalysis qualitymanagement ehavioraltraininJob Responsibilities Evaluate the quality of customer service and communication on customer queries and feedback calls. Provide timely feedback to the team on process and communication skills Provi...
quality customerrelations testcases calibration auditing callaudit callquality qualityaudit customerservice productknowledge processcompliance mock grasp compliance communication allMonit ing CallManagemQuality analyst (Domestic) Education : HSC Experience :Excellent Communication skills + 1 year experience in call checking, call Auditing, Call monitoring, Quality analyst, Quality assurance Bac...
quality callmonitoring callaudit callquality callreporting callmanagement ualityanalyst transactionaudit
Operations Manager Handling a team of 100 agents and 5 Team managers Daily reporting, call monitoring and coaching People Client Management Escalation handling Desired Profile: BPO experien...
sales delivery customerrelations marketing management clientmanagement technicalprocess bpo coaching operations monit escalation CallQuality CallManagement TransactionalQuality CSAT allmonit ing rep ting ingQuality Analysis || Quality Auditor || Team Leader || Process Trainer Dear Candidate We are hiring for QA / TL / Trainer Profile for Gurugram location. Candidate must have Excellent commun...
callmonitoring producttraining qualityanalysis teamleadership callmanagement processtraining teamhandling qualityauditor teammanagement callquality rainer outboundsaleshandling teamleaderJob Profile Job Description Job Title: Process Associate - Voice Collections Reporting To: Team Leader Job Description Contact customers daily in manual environment to communicate account receivabl...
insurance quality sales sap timekeeping customerfocus problemsolving servicequality customerservice ustomerrelations callcenter callquality audiomastering flexibleapproach negotiationskills interpersoJob Description Quality Management Of International BPO Company US/UK Clients Team handling and Management, Six Sigma Green Belt or Black Belt Managing team, Quality Call Audit of Employees Devis...
accountancy sales finance reenbelt sixsigmagreenbelt qualitytools sixsigma continuousimprovementfacilitation blackbelt callaudit teamhandling qualityassurance sixsigmablackbelt callqualityJob Description Quality Management Of International BPO Company US/UK Clients Team handling and Management, Six Sigma Green Belt or Black Belt Managing team, Quality Call Audit of Employees Devis...
inspection documentation quality ualitytool blackbelt sixsigmagreenbelt fullfinalsettlement teamhandling callaudit qualitycontrol sixsigmablackbelt callquality sixsigmaJob Description Quality Management Of International BPO Company US/UK Clients Team handling and Management, Six Sigma Green Belt or Black Belt Managing team, Quality Call Audit of Employees Devis...
accountancy sales finance reenbelt sixsigmagreenbelt qualitytools sixsigma continuousimprovementfacilitation blackbelt callaudit teamhandling qualityassurance sixsigmablackbelt callqualityJob Description Quality Management Of International BPO Company US/UK Clients Team handling and Management, Six Sigma Green Belt or Black Belt Managing team, Quality Call Audit of Employees Devis...
inspection documentation quality ualitytool blackbelt sixsigmagreenbelt fullfinalsettlement teamhandling callaudit qualitycontrol sixsigmablackbelt callquality sixsigmaFemale telecaller Experience in taking calls, Call Monitoring & MIS Report generation. Should have excellent communication skills in English & Hindi ( Mandatory ). Fluency in regional languages is ...
servicedelivery communicationskills mis less hindi email english monit communication CallQuality CallManagement TransactionalQuality CSAT CallFlowDesign allmonit ing teamperf mance ing perf mance QueuePosition Manager - CS Function - CS Experience Required 10 years+ Qualification - Any Graduate (customer service, key accounts, tracking, feedback, escalation, monitoring team, floor hanlding )...
keyaccounts monit escalation accounts EscalationProcess IEX ServiceLevels eWFM OLA COPC EscalationResolution CallQuality ng TeamPerf manceMatrimonial Concept Demonstration and Sales, strong customer handling & problem solving ability, telemarketing, telesales. Should be B.Sc / B. Com / BA / PGDM with minimum 5 Year work experience with...
sales marketing insurance customerrelations banking profitcentreoperations callquality customercare profitcentre computerskills problemsolving customerservice salesconversion ustomersupp customerhandUrgently hiring in Reputed Bank for the post ofCustomer Support Manager/Phone Banking Officer. Dear Candidate , We have Urgent openings for Phone Banking Officer, Those who have completed their Grad...
bpo operations banking posales bankingsales callqualityaudits callquality bpooperations callcentertechnology callcentreoutbound callcentrevoiceAs a Anyone Home Quality Analyst you will be responsible for managing the BPO team consisting 5-10 members. Conducting quality audits and maintaining various quality reports related to customer-servic...
auditing conducting quality chat calibration analysis bpo english performance metrics coaching grading compliance mentoring ommunicationskills customerrelations qualityanalysis callquality testcases qualityauditOperations Manager Handling a team of 100 agents and 5 Team managers Daily reporting, call monitoring and coaching People Client Management Escalation handling Desired Profile: BPO experien...
sales delivery customerrelations marketing management clientmanagement technicalprocess bpo coaching operations monit escalation CallQuality CallManagement TransactionalQuality CSAT allmonit ing rep ting ingWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prWe are looking for a Customer Service manager to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include...
accounts sales facilitation compliance negotiation banking training coaching education conducting teaching ustomerservicerepresentatives customersatisfaction customerservice callquality softskills clientfollow-up globalcustomerservice prUrgent Opening for Voice Process- Thane Interested Candidates can call on 7045631234/9702653764- Sanchita -
urgent requirement for quality analyst in travel domain
3 Customer Service Executive ( Location Rajajinagar- 30 People) 1- 3 Years View Deatils CUSTOMER SERVICE EXECUTIVE ( LOCATION RAJAJINAGAR- 30 PEOPLE) Experience: 1- 3 Years Dear Candiadtes, We are loo...
customerservice sales mis accounts insurance strongcommunicationskills callcenter callquality communicationskills interpersonalskills customersatisfaction it cse sme tat mail closure sensitivity co erf manceEvaluates Inbound & Outbound calls and emails sent by phone banking officers for call quality basis set parameters and ensure completion of daily targets on call observation Manages the operations of...
iso quality qualitycontrol inspection documentation callquality phonebanking qualitycheck contactcenter internalcontrol qualityassurance qualitystandards qualitymanagement ateliaison identifyingtrenUrgently hiring in Reputed Bank for the post ofCustomer Support Manager/Phone Banking Officer. Dear Candidate , We have Urgent openings for Phone Banking Officer, Those who have completed their Grad...
bpo operations banking posales bankingsales callqualityaudits callquality bpooperations callcentertechnology callcentreoutbound callcentrevoiceUrgently hiring in Reputed Bank for the post ofCustomer Support Manager/Phone Banking Officer. Dear Candidate , We have Urgent openings for Phone Banking Officer, Those who have completed their Grad...
bpo operations banking posales bankingsales callqualityaudits callquality bpooperations callcentertechnology callcentreoutbound callcentrevoiceUrgently hiring in Reputed Bank for the post ofCustomer Support Manager/Phone Banking Officer. Dear Candidate , We have Urgent openings for Phone Banking Officer, Those who have completed their Grad...
bpo operations banking posales bankingsales callqualityaudits callquality bpooperations callcentertechnology callcentreoutbound callcentrevoicejob opening in chandigarh and mohali salary package is 12k to 15k per month for fresher fresher experience both can apply girls and boys both can apply good communication skills required cab faci...
epf outbound bonus acd gratuity utboundmarketing inboundleadgeneration modularmessaging callcenter callmonitoring contractlabor calltoaction salaryprocessing callquality inboundmarketingMatrimonial Concept Demonstration and Sales, strong customer handling & problem solving ability, telemarketing, telesales. Should be B.Sc / B. Com / BA / PGDM with minimum 5 Year work experience with...
salesmarketinginsurancecustomerrelationsbankingprofitcentreoperationscallqualitycustomercareprofitcentrecomputerskillsproblemsolvingcustomerservicesalesconversionustomersuppcustomerhand© 2019 Hireejobs All Rights Reserved