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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.0 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Dear Candidates, Greetings !We are hiring professionals for the role of Quality Analyst for a Leading E-commerce Company. Details below: KEY RESPONSIBILITY AREAs- Training To manage end-to-end soft skills and process training batches for new hires Must have exposure on conducting sessions on soft skills, process/ product andsystem training Must ensure successful clearance of agents from training phase duringcertification Exposure to Training Operations and stakeholder management Co-ordinate with various departments for support for successful completion ofbatch Conducting refreshers on floor basis audit output on monthly basis Conducting upskill batches as and when required Creation of TNI to design monthly training calendars MIS and reporting of Training with findings (Daily/ Monthly/ Weekly) to Operations- Quality Monitoring and Evaluation of calls / emails and Social media interactions foragents Improvement of calls (inbound / Outbound), and email quality made by agents Identifying and addressing potential customer interaction issues Highlighting areas of risk within processes which can create customerdissatisfaction Define Training Need analysis and evaluate refresher trainings Innovation to enhance customer satisfaction and ensure maximum first callresolutions Improvement of team's overall quality performance MIS and reporting of Quality with findings (Daily/ Monthly/ Weekly) to OperationsCandidates interested must apply with confidence with their updated CV at hrdcareerzinn@gmail.comFor any queries pl connect with me at 8103766876 (Ms. Shalaka Bansod HR TEAM)
Keyskills :
mis design needanalysis callmonitoring training trainingneedanalysis management reporting analysis qualitymonitoring customerinteraction callaudit customersatisfaction calendars email output callquality stakeholdermanagement callcalibrat