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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Real Estate |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
As a Anyone Home Quality Analyst you will be responsible for managing the BPO team consisting 5-10 members. Conducting quality audits and maintaining various quality reports related to customer-service representatives interaction with clients. You will be primarily focused on a nalyzing customer calls (voice analytics), emails, and chat scripts. Skills And Qualifications: - Exceptional english and communication skills - Evaluate and manage processes and performance of the call quality team. - Strong attention to detail - Maintaining quality benchmarks across a number of KPIs - Call Analysis (listening to and grading calls) - Call Calibrations (adjusting metrics to align with customer goals) - Mentoring & Coaching agents - Ensure you and your team meet or exceed daily analysis & compliance requirements,
Keyskills :
auditing conducting quality chat calibration analysis bpo english performance metrics coaching grading compliance mentoring ommunicationskills customerrelations qualityanalysis callquality testcases qualityaudit