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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.0 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Back Office OperationsCustomer Service (International) |
| EmploymentType | Full-time |
Dear all,Capita is Hiring!Vikhroli Location - Back office processO2 Chat (UK Telecom) Process:Graduate freshersUndergraduate with minimum 2 Years of exp in voice/chat/email processGraduate Appeared with extremely good communicationPrior Voice or Chat experience only:Max Sal offered Up to TCC 2.7 - 3.00 LPA, Plus Incentives.Can join ASAPWilling to work in rotational shifts including night shifts.Rounds of interview:HR RoundO2 Assessment Test:Language Assessment TestTyping test 30 WPM 80% Accuracy Web Assessment (Chat / Email test)Ops RoundBoundaries:Central - CST to Kalwa, KalyanHarbour - CST to VashiWestern - Churchgate to BhayanderJob Role:To process client data / queries on Webchat accurately and in accordance with agreed client and company procedures in order to meet SLAs and to participate in process improvement initiativesJob Responsibilities:This is a back office customer service role which involves processing cases on webchats and / or emailConduct webchats with the end customer and provide responses to the queries raised by the customer,Make any relevant changes to the customers profiles on the systems,Be able to refer and resolve any queries which need a steer from the process leader/ team coach,Highlight any discrepancies with the customers data to the process leader/team coach or assistant operations manager.Please call/ whatsapp/ email to schedule your interviews.Ankit
Keyskills :
processopstelecomcanoperationstestingcommunicationjavalanguagehiringanualchatimprovementcustomerservice