Collection Manager-TL

Job Description

**Key Responsibilities:**- **Team Leadership:** - Manage and mentor the collections team, providing training and support to enhance performance. - Set performance goals and monitor progress against targets.- **Strategy Development:** - Develop and implement collection strategies to optimize recovery rates. - Analyze trends in delinquency and adjust strategies accordingly.- **Compliance Management:** - Ensure all collection activities comply with relevant laws and regulations. - Maintain accurate records and documentation of collection efforts.- **Stakeholder Communication:** - Collaborate with other departments, such as underwriting and customer service, to address issues affecting collections. - Communicate with external partners, such as collection agencies, as needed.- **Performance Monitoring:** - Monitor key performance indicators (kpis) to evaluate the effectiveness of collection efforts. - Prepare reports for senior management on recovery rates, team performance, and strategy effectiveness.- **Customer Interaction:** - Handle escalated customer inquiries and disputes regarding collections. - Develop customer-focused approaches to improve recovery while maintaining positive relationships.**Qualifications:**- Bachelors degree in Finance, Business Administration, or a related field.- Minimum [x] years of experience in collections, preferably in the loan or financial services industry.- Proven leadership and team management experience.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- Knowledge of collection laws and regulations.- Proficient in using collection software and ms Office Suite.**Preferred Qualifications:**- Certification in collections management or a related field.- Experience with data analysis and reporting tools.**What We Offer:**- Competitive salary and performance-based bonuses.- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.- Opportunities for professional development and career advancement.hr shaik hafizoon91 hidden_mobileEmail updated cv hidden_email

Keyskills :
target achievementcollection managementshrinkage controlattrition managementteam handlingteam leadingrecovery managementteam managementteam leadership