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Customer Service Agent

Fresher   Navi Mumbai, ThaneThane, Mumbai City   02 Jun, 2026
Vibrantzz Management Services Hiring For International BPO
Job LocationNavi Mumbai, ThaneThane, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for dynamic and customer-focused individuals to join our International BPO team. The role involves handling customer queries, providing effective solutions, and ensuring a high level of customer satisfaction through voice or non-voice supportKey Responsibilities:
    • Handle inbound and outbound customer interactions professionally
    • Resolve customer queries related to products, services, billing, or technical issues
    • Provide accurate information and ensure timely resolution
    • Maintain a positive and empathetic attitude towards customers
    • Meet quality standards and productivity targets
    • Document customer interactions in the system
    • Follow company policies and process guidelines
    Skills Required:
    • Excellent communication skills (English verbal & written)
    • Strong problem-solving and listening skills
    • Customer-centric approach
    • Basic computer knowledge
    • Ability to work in rotational shifts
    • Ability to handle pressure and multitask
    Eligibility:
    • Freshers and experienced candidates can apply
    • Minimum qualification: HSC/Graduate
    • Prior BPO/customer service experience is an advantage
    What We Offer:
    • Competitive salary incentives
    • 5 days working with rotational week offs
    • Career growth opportunities
    • Friendly and professional work environment
    • Training and development support
    Contact- Shreya hidden_mobile/ hidden_email

Keyskills :
problem solvingcustomer satisfactionnight shiftpatiencevoice processcommunication skillscustomer service

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