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Customer Service Executive

Fresher   Navi Mumbai, ThaneThane, Mumbai City   28 Jun, 2026
Vibrantzz Management Services
Job LocationNavi Mumbai, ThaneThane, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Support Executive (Telecom Process)We are hiring dynamic and enthusiastic individuals for an *International Telecom Process* based out of *Thane*. If you have excellent communication skills and want to build a career in global customer service, this is the perfect opportunity for you!Role:Customer Support Executive / Process AssociateLocation: Thane, Maharashtra (Work from Office)Process: International Telecom (Voice)Salary: 21,000 to 29,000 per month (Based on experience & interview performance) Attractive IncentivesShift Timing:Australian Shift (Early morning starts, e.g., 6:30 AM 3:30 PM IST)Work: Week 5 Days Working with 2 Rotational Week-offsKey Responsibilities
    • Customer Support: Handle inbound calls to assist international customers with plans, connections, and account inquiries.
    • Troubleshooting: Provide basic technical support for network connectivity, device setup, and mobile data issues.
    • KPI Driven: Maintain high performance metrics, focusing on First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
    • Data Logging: Accurately update customer profiles and log notes in the CRM system after every interaction.
    • Compliance: Follow privacy regulations by strictly verifying customer account details before sharing information.
    Eligibility CriteriaEducation: HSC (12th Pass) or Graduates in any stream.Experience: Open to Freshers! Candidates with up to 1 year of experience in a domestic or international BPO are also highly preferred.Communication: Fluent, clear verbal communication in English with a professional tone.Skills: Basic computer knowledge, active listening, and a problem-solving mindset.Flexibility: Must be comfortable working early morning Australian shifts and managing rotational days off.Perks & Benefits
    • Competitive fixed monthly salary with regular performance-based incentives.
    • Early morning shifts allow you to finish your workday by mid-afternoon, offering an excellent work-life balance.
    • Comprehensive process and product training provided from day one.
    • Clear career growth paths into Quality Assurance, Training, or Team Management within the BPO.

Keyskills :
bpocustomer serviceinternational bpocommunication skillsupsellinginternational call centermumbai

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