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Customer Support Representative

Fresher   Navi Mumbai, ThaneThane, Mumbai City   02 Jun, 2026
IMPACT INFOTECH PVT LTD
Job LocationNavi Mumbai, ThaneThane, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    About the RoleWe are looking for a Customer Support Executive to assist customers by addressing their queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate should possess good communication skills, problem-solving abilities, and a customer-focused approach.Key ResponsibilitiesRespond to customer inquiries through phone, email, and chat.Provide accurate information regarding products, services, and processes.Resolve customer concerns in a professional and timely manner.Maintain records of customer interactions and follow up when required.Coordinate with internal teams to ensure quick issue resolution.Assist customers with account-related requests and service updates.Ensure a high level of customer satisfaction through effective communication.Adhere to company policies and quality standards while handling customer interactions.RequirementsGood verbal and written communication skills.Basic computer knowledge and familiarity with MS Office.Strong interpersonal and problem-solving skills.Ability to multitask and manage time effectively.Positive attitude and willingness to learn.Prior customer service experience is an advantage but not mandatory.

Keyskills :
supportblended processcustomercustomer supportvoice process

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