Openings for senior executive offline operations

Job Description

Position Senior Executive Offline Operations Department Khimji Ramdas India Pvt Ltd (tripsnstay) Location Mumbai Reporting Line Head Operations Job Responsibilities: To support all offline queries received through agency partners worldwide. Follow up for confirmations with suppliers against confirmed reservations across all Americas. Manage & confirm all requests related to the booking with the suppliers and appraise the agent of the same. Handle any offline queries for services unavailable on the portal such as Car Rentals, Packages, Specialty accommodations, etc. Maintaining positive relationship with suppliers & agents. Follow up with Finance on timely payments to suppliers. Periodical comparison of rates with various suppliers and providing feedback. SLA to be maintained for all tickets raised on the CRM and ensure lead conversion. Booking files to be reported on the ERP on time to raise invoices to the agents. Calls to be made to the target market agents at regular intervals to increase engagement with agency users. Liase with the products team for any support required with any suppliers for lead conversion. Negotiation with the suppliers to get the best rates across all service types.Requirements: Minimum 6 - 8yrs of experience in handling B2B agents. Bachelors Degree with specialization in Travel & Tourism is a plus. Good Destination knowledge especially for destinations in the Americas, Europe. Experience in designing customized packages. Relationship with DMCs and suppliers worldwide. Experience in using B2B booking tools for land services. Open to work in shifts.

Keyskills :
traveldesigningbookingsoperationsb2btourismgoodinternationalofficedestinationagentspackagesbackexperiencecustomized