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Workforce Analyst

0.00 to 4.00 Years   Navi Mumbai   02 May, 2020
Hinduja Global Solutions Limited (HGS)
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaRecruitmentHR
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings from HGS.JOB ROLE: WORKFORCE ANALYSTQualification: Any GraduateJob DescriptionThe Workforce AdministrationAnalystwill process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key Responsibilities:

  • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration
  • Read, understand and analyse client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.
  • Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.
  • Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
  • Ensure and maintain the security and confidentiality of client data.
  • Update client applications accurately and quickly in accordance with the appropriate User Guides.
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
  • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities.
Shift : USASalary : 29K CTC, Date : Till 31 May 2020Location : Bangalore & MumbaiExperince from 6 months to 4 years, Two way free cab facility within 35km of Radius from work location, 5 days working 2 days rotational off for a week.Send your resume onyogesh.kshirsagar@hgsbs.comCall or Whats App : HR YOGESH 9561388284

Keyskills :
us it recruitmenthr analytics hritworkforce analytics us staffinghris onboardinghr operations

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