Receptionist

Job Description

Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionists attitude and behavior should reflect that at all times.Roles and ResponsibilitiesWelcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.Main Job Duties and ResponsibilitiesWelcome and greet guestsAnswer and direct incoming callsInform guests of hotel rates and servicesMake and confirm reservations for guestsEnsure proper room allocationRegister and check guests inConfirm relevant guest informationVerify guests payment methodVerify and imprint credit cards for authorizationIssue room keys and direct guests to their roomsMaintain clear and accurate records of guest room bookingsCompute all guest billings, accurately post charges to guest rooms and house accountsReceive and transmit messages for guests

Keyskills :
receptionist activitiesguest relationship managementguest relationscustomer servicehotel administrationlodgingfront office operations