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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
ResponsibilitiesAnswer inbound calls and greet customers with energy and enthusiasm.Place outbound calls and communicate with energy and enthusiasm to customers.Build lasting relationships with clients , customers , and other call center team members based on trust and reliability.Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.Meet department productivity and quality standards.Strive for first call resolution and take true ownership of customer needs and issues.Communicate and follow instructions for one call customer resolution.Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.Take an active role in educating customers about our clients products and services.RequirementsExperience in customer service experience in a transaction- based environment such as a call center or retail location , demonstrating ability to be empathetic and compassionate is preferred.Must have ability to work independently and in a team environment.Problem solving skills.Ability to maintain accuracy and production standards.Physical attendance is key to success and necessary to meet objectives.You have the flexibility to work any shift , including nights and especially weekends.Education RequirementHigh school diploma , G.E.D. , Trade/ Vocational School certificate or equivalent required.Physical RequirementsAbility To:Speak and sit for extended periods of time.Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.Exert at up to 10 lbs. of force to push , pull or otherwise move objects.Carry or lift objects up to 10 lbs.Have close visual acuity to perform activities such as: preparing and analyzing data and/ or documents; and/ or viewing a computer terminal.Occasionally bend , reach , kneel , or twist for minimal periods of time.,
Keyskills :
call centerdata analysis inbound callsproblem solving customer serviceequipment supply quality standardslbs