Assistant Vice President Account Transitions Leader

Job Description

VP, Account Transition LeaderIn this role, you will be responsible for seamlessly managing large-scale & complex projects for the Transition function and creating a value-add for internal stakeholders by streamlining / simplifying their processes. Reimagining the way we do transitions so as to consistently exceed client expectation and add value. In our endeavor to stay relevant and ahead of the competition in this hyper-dynamic business and client environment it s imperative in creating meaningful business impact. With an ask for transformative, insight-led thinking, this role involves re-imagining the outcomes for stakeholders in the function and helping them drive the same within their teams.This role involves consulting prospective clients in co-create E2E Transition / Transformation approach for all non-strategic deals to deliver Intelligent Operations / Digitally Led Solutions on bedrock of Lean Digital with the direction from the VTLs and contribution from TMs as well as coaching and acting as a trusted advisor to the customer. A Transition Leader should be able to work on multiple projects and with multiple stakeholders & functions like HR, Finance & Operations and ensure the transitions receive adequate support from each function. The ability to work in a global environment is a vital aspect of this role.The fast paced evolution in digital technology and in strategic business objectives has today moved the balance in favour of Transformation-Focused solutions which is the key to the development of our People, Processes and Products. The team s objective therefore, is to continue to partner with the regional & global stakeholders, act as trusted advisors to them. As a Transformation focused solution provider, transition leads will co-create E2E Transition / Transformation approach for all non-strategic deals to deliver Intelligent Operations / Digitally Led Solutions on bedrock of Lean Digital with the direction from the Vertical transitions leader.Responsibilities

• Involve self in the Flying Formation team for Hunting & Mining pursuits
• Develop a strong understanding of the E2E solution and its value being proposed
• Co-create the E2E transition strategy / solution to deliver Intelligent Operations or Digitally Led Solutions on a bedrock of Lean Digital with the direction from the MTLs and contribution from TMs
• Understand G s Digital Compendium (Transformation Services offerings, solutions, digital assets, deployment toolkits etc.) with sharp focus on market / industry / client specific agendas
• Position G s digital compendium credibly during all client interactions
• Drive the utilization of digital compendium in all Transformation solutions, to the relevant extent
• Develop and refine Client engagement strategies in line with client expectations and relationship management practices
• Engage CXO-1 / CXO-2 level in exploratory discussions ; identify and articulate potential opportunities (unstated)
• Taps into internal networks TLs / SMEs / LSAs / GOLs to identify relevant ideas or customize existing transformation solutions in accordance to client s expectations
• Manage expectations and gain relevant buy-in / ownership to drive the Transformation agenda as laid out.
• Pro-actively identify and communicate risks, and co-create change solutions throughout the Transformation period
• Build financial acumen around revenue, AOI impact and cost drivers for a business during the transition lifecycle
• Design financial strategies (planning, reporting etc.) and ensure alignment with E2E transformational change plan
• Accountable for SLA Adherence during the transition lifecycle (90 days post go live)
• Analyze and take corrective action to stay on track with financial realizations
• Understand Market / Industry realities, opportunities and threats.
• Build a deep understanding of the domain, products and service lines within the industry
• Develop a strong acumen around Client s business know-how and expectations
• Understand competitors product offering, strategy, positioning, strengths and weaknesses
• Validates own Viewpoint or leverage existing Viewpoint to contextualize the transformation solutions to exceed client expectations and enhance our value proposition
• Hold conversations / presentations that are : Client focused and contextually aligned , Focused on business & project outcomes / value& capabilities for the client, Bring out the credibility of the individual as a trusted advisor, Bring out the credibility of an organization as a consultant , Establish and mobilize a clear and effective cross functional program team to drive transformational change.
• Develop the transformation blueprint / plan in line with the required change, associated costs and intended benefits,
• Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a zero surprise environment .
• Manage the delivery of the various projects to create the relevant capabilities needed to achieve the business outcomes
• Establish, implement, monitor and control change readiness strategies to transition from transformation management to steady-state Operations in order to realize the business outcomes
• Foresee, assess, communicate and mitigate transformation risks

Qualifications Minimum qualifications

• Post-graduation degree/ MBA [Based on technical proficiency - add technical degree]
• Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification
• Experience in Leading and executing Projects
• Involvement in Six Sigma initiatives and projects
• Transitions experience
• Experience post-Graduation with Minimum 3 yrs of consulting exp. at Client level with demonstrated expertise in building E2E transformative solution
• Extensive experience (at least 4-5 years) in managing multi-functional Solutions, Transitions & change management with internal and external stakeholders
• Knowledge of project management tools and technologies
• Experience in engaging into strategic and tactical discussion with senior stakeholders to sell the product offering
• Ability to ensure service focus across a complex people intensive and functionally-dispersed organization
• P&L management for 3 to 4MM$, spanning 2-3 projects at any point of time

Preferred qualifications

• Co-create Transformation Focused transition solutions in sync with E2E view of the proposed solution
• Understand client needs and demonstrates the required emotional quotient for such tasks
• Display Client and Business knowledge
• Proactively understand client requirements
• Understand digital tools & technologies
• Hold engaging & impactful business conversations with internal stakeholders / client s leadership team
• Coach on Transition skills of the future
• Excellent communication skills verbal & written; strong presentation skills
• Transformation Focused Solution Provider : Co-create Transformation Focused transition solutions in sync with E2E view of the proposed solution
• Digital Suedo Native : Lead By Example in building a Digital Mindset
• Strategic / Outcome Focused Client Interactions : Build strong relationships with the Client Leadership Team on a bedrock of Transformation - based conversations
• Controller of E2E Transition Costs : Be accountable for revenue and AOI impact during the transition for the account/s
• Global Viewpoint Holder : Leverage Global insights through internal/external intelligence ( Market / Industry / Client) to build checks and balances for best in breed solutions
• Transformation Management (Incl Outcome, Project, Risk, Change) : Lead & manage the Transformation program set up through to delivery of the new capabilities, realization of outcomes/benefits, and closure for all deals
• Storyteller : Hold engaging & impactful business conversations with internal stakeholders / client s leadership team to build confidence & credibility in our value prop and solutions, and achieve defined outcomes
• People Investor : Take personal responsibility to Coach team on Transition skills of the future
• Organization Builder : Lead /Partner in driving Digital /Strategic initiatives to align with functional imperatives and G growth agenda

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Keyskills :
costdrivers digitalassets risk compliance sixsigmainitiatives banking customerfocus reporting finance teambuilding servicelines lmanagement