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Associate Data Centre Operation

3.00 to 6.00 Years   Noida   10 Feb, 2021
Genpact India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

*Inviting applications for the role of Associate Data Centre OperationAre you the one that we are looking for Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
  • Build/acknowledge, follow-up, call out and resolve incidents/service requests as per Service Desk procedures within allocated timelines
  • Ensure tickets are updated at all times until issues are resolved and communicate the progress to the end user client.
  • Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts.
  • Keen to learn newer things related to technology and domain
  • Upbeat and hardworking to get results for business needs and personal growth in the area of technology and/domain knowledge
  • Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
  • Backup and image IT assets as per procedures.
  • Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
  • Handle and supervise IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
  • Keep the work area and IT storage well organized and clutter free.
  • Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager.Prepare and publish various IT reports on an ad-hoc and/or periodic basis.
  • Build and/or maintain/update technical Standard Operating Procedure (SOP) documents.
  • Collaborate closely while maintaining good working relationships with various internal/external IT teams and vendors.
  • Prioritize tasks, assignments and tickets to meet critical deadlines. Identify and suggest potential improvements on procedures and highlight potential issues or partner concerns to management.
Qualifications we seek in youGraduate in Technology with Computers or IT streamPreferred qualifications Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude,

Keyskills :
standard operating proceduredata centerservice deskcustomer interfacingtechnical assistancecompatibility testingconfiguration management

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