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Associate Program Manager

2.00 to 5.00 Years   Noida   08 Feb, 2023
Amazon
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

    This position requires a proactive, highly motivated individual with an aptitude to manage a team as well. A successful candidate will have to lead a team of Sr. Associates with an ability to own/lead all stakeholder interactions across all businesses within Amazon. This team of high performing individuals will be responsible for end to end customer escalations management across various Amazon Payments businesses & categories. This role requires an individual with excellent investigative, research and communication skills, outstanding business acumen, and past experience in handling client experience roles. The job involves organizing, planning, prioritizing and scheduling work assignments, ensuring the SLA s at a business vertical levels are met, identifying the blockers and communicating to the right stakeholders, in addition to owning the production & quality KRAs for this team. The candidate will manage performance measured on operations/business goals and SLA metrics. Key aspects of the role involve (1) Own operational delivery of SLA (Service Level Adherence) for all Payments escalations (2) People Management (L2/3) Handle a team of 15-20 operational analysts (3) Operations Management (4) Continuous improvement for the verticals and TT reduction in collaboration with Legal teamThe individual will have to be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment. Role description Advocate on behalf of the customer and client excellence, during all business engagements to ensure a consistent high-bar of excellence. Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. Manage stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. Partner to implement business launches and solutions to enable automated tools and applications for self-service Monitor metrics and thresholds and deep dive to address issues immediately.,
    • 2+ years of program or project management experience
    • 3+ years of program or project management experience

Keyskills :
documentationsalesbusiness acumennetdata managementpeople management

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