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BPO Senior Manager Transition

4.00 to 5.00 Years   Noida   13 Oct, 2019
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and Responsibilities:-

  • Act as a coach and trusted advisor for the clients in migration journey and sales cycle.
  • Manage RFP responses and front end client interactions and discussions in sales stage
  • Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management
  • Manage in-bound transition activities on all strategic programs Initiate and mobilize the project teams across service delivery, operations and enabling functions
  • Conduct detailed transition planning in accordance with defined service go-live commitments.
  • Track and resolve issues, initiating corrective actions as appropriate to manage delays.
  • Establish and manage relationships with customer business and project stakeholders.
  • Manage expectations across key internal and external stakeholders of the project
  • Ensure Transition deliverables are prepared in accordance with the aligned methodology, with high level of quality, timeliness and within budget
  • Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs.
  • Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution
  • Review and manage changes through the transition lifecycle ( Both at process level and SOW)
  • Document and share project learning s for continuous improvements

Educational qualifications: -

  • Degree in business, finance, or economics
  • Technical background - Preferable Project Management Professional (PMP) from PMI or equivalent certification , GB/ BB certification

Knowledge, Experience and Education:-

  • Extensive experience (4-5 years) in managing multi-functional Solutions, Transitions & change Management with internal and external stakeholders
  • Experience in working in large / international companies. Excellent communication, people management, stakeholders management and leadership skills
  • Ability to ensure service focus across a complex people intensive and functionally-dispersed organization.
,

Keyskills :
finance sales ltd mis accountancy printerfleetmanagement frontend projectteams riskmanagement servicedelivery issueresolution changemanagement peoplemanagement leadershipskills projectmanagement correctiveactions strategicprograms transit

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