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Consultant IT Support

2.00 to 4.00 Years   Noida   13 Sep, 2019
Headstrong
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Inviting applications for the role of Consultant, IT Support This Role will involve in RPA coordination and support routing to respective teams from IT infrastructure s perspectiveResponsibilities

  • Relationship management being corporate IT face to the Digital business
  • Driving client engagement and internal stakeholder/support groups
  • New Digital business transitions/migrations
  • Interaction with backend, Digital & customer teams for technical issues/solutions and act as bridge between Client IT and Genpact s backend IT teams.
  • Sustain IT support model for digital businesses and for Digital assets in various businesses.
  • Communication with business for major roll-outs, Change management, IT support structure and awareness.
  • Monitor, track, escalate IT services and request for Business teams impacting deliveries
  • Major event planning (critical client visits, integration workshops, site movement)
  • Support for Digital Governance reporting, like any other business reporting/connects.
  • Understanding Business IT requirements, raising PRs in the Oracle system and keep respective stakeholders updated, Item code creation with backend teams etc.
Qualifications Minimum qualifications Masters / BE in Computer Science or IT/MBA
  • Strong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
  • Provide a single point of contact for the reporting and tracking of issues
  • Maintain current status on all open issues.
  • Interact consistently with end users in a professional, efficient and service-oriented manner.
  • Have a clear understanding of cloud deployment models
  • Have very good troubleshooting and analytical skills.
  • Work with Third Party Providers to assist in problem resolution.
  • Resolve issues within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Look for escalations and resolve it in given time frame.
  • Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
Preferred qualifications
  • Candidate with knowledge of VMware/Citrix/VDI environments
  • Basic Knowledge of Networks (VLAN, MPLS, iVPN etc.)
  • Working with Network group for carving out ITO network and segregating it from BPO network.
  • Drive Problem Management with focus on RCA in collaboration with larger SME group and domains
  • Bring IT Industry best practices to ensure operational stability
  • Explore opportunities to optimize and ensure we are in line with customer requirements
,

Keyskills :
influenceatalllevels rootcauseanalysis rootcause itservices eventplanning customerfocus digitalassets computerscience problemanalysis changemanagement tsupp

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