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Contact Center Agent

2.00 to 7.00 Years   Noida   21 Mar, 2023
The Wise Hiring
Job LocationNoida
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryLegal
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Role Definition & Requirement Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent .
    • He/She will be responsible for making and receiving outbound/inbound calls Managing large amounts of inbound and outbound calls in a timely manner.
    • Following the provided scripts when handling different topics.
    • Will strive towards going beyond the assigned target and achieve best possible conversion rate.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our CRM Database by documenting everything.
    Requirement
    • Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills.
    • Versant 6 Certified.
    • Track record of over-achieving quota.
    • Strong phone and verbal communication skills along with active listening.
    • Customer focus and adaptability to different personality types.
    • Ability to multitask, set priorities and manage time effectively.
    Educational Qualification Requirement:
    • Minimum Graduate in any stream.
    • Desired Experience 2 Years of International Outbound Sales experience (US).
    • Prior experience in Health Care or Mass Tort Domain Preferred

Keyskills :
internationalversantcontact center operationssalesoutboundcenterverifiedoutboundsalesagentcontact

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