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Crm Functional Consultant

3.00 to 5.00 Years   Noida   18 Jun, 2019
SoftInfo Systems Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care ExecutiveManagement Consulting / Strategy
EmploymentTypeFull-time

Job Description

The role of the Customer Relationship Management (CRM) Executive is becoming even more important as organizations realise the necessity of increasing their knowledge of their target market.A CRM Executive must know the needs of his/her customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, B2B you must offer ideas and insights as a means of helping to improve their experience. If you enjoy the challenge of giving people what they want.

  • Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
  • Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

Keyskills :
uatcrmmarketingsalesb2bstrategymanagementreportingprocesstestingerplanningretailmarketingbusinessrelationshipbranddatabaseb2bmarketingloyaltyloyaltyprogramscustomer

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