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Customer Care Representative

0.00 to 4.00 Years   Noida   08 Aug, 2019
Ercon Manpower Solutions
Job LocationNoida
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Care Executive
EmploymentTypeFull-time

Job Description

Job SummaryCustomer Support Associate/ Executive-role will helpcustomerswith complaints and questions, givecustomersinformation about products andservices. By helpingcustomersunderstand the product and answering inbound queries.Responsibilities and DutiesResponsibilities:

  • Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Attempt to persuade customer to reconsider cancellation.
  • Work with customer service manager to ensure proper customer service is being delivered.
Interested candidates can share resume at tripta@erconmanpowersolutions.com or watsapp resume at 8383977682

Keyskills :
trustconservatorshipsshortlistingaccountsrecordsexpeditingcompletionifttaxspecialneedstrustsexecutivelevelrelationshipbuildingthoroughresearchcustomerfollow-upcustomerservicefollow-upsalesactivityclientfollow-upestateadministrationfollowdi

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