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Customer Relationship Manager

1.00 to 6.00 Years   Noida   24 Mar, 2025
CADFIN TECH PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaAllied Health Services
EmploymentTypeFull-time

Job Description

      • Customer Communication:
          • Communicating with customers via phone, email, or in-person to address inquiries, resolve issues, and build rapport.
      • Understanding customer needs, preferences, and concerns.
      • Providing personalized service and support.
    • Relationship Management:
    • Developing and implementing strategies to build and maintain strong customer relationships.
    • Identifying opportunities to enhance customer satisfaction and loyalty.
    • Analyzing customer data to identify trends and patterns.
    • Retention and Growth:
    • Developing and implementing customer retention campaigns.
    • Identifying and pursuing opportunities to upsell and cross-sell products or services.
    • Contributing to the overall sales and revenue goals of the organization.
    • Team Management (Potentially):
    • Supervising and mentoring customer service agents or other CRM team members.
    • Training and developing team members on CRM processes and best practices.
    • Problem Solving:
    • Analyzing customer complaints and identifying root causes.
    • Developing and implementing solutions to address customer issues.
    • Escalating issues to appropriate personnel when necessary.
    Skills and Qualifications:
    • Communication Skills:Excellent written and verbal communication skills are essential.
    • Interpersonal Skills:Ability to build rapport and establish strong relationships with customers.
    • Problem-Solving Skills:Ability to analyze problems, identify solutions, and implement them effectively.
    • Analytical Skills:Ability to analyze data and identify trends and patterns.
    • Technical Skills:Proficiency in CRM software and other relevant technologies.
    • Empathy and Patience:Ability to understand and address customer concerns with empathy and patience.
    • Adaptability:Ability to adapt to changing customer needs and priorities.
    • Teamwork:Ability to work effectively as part of a team.

Keyskills :
customer relationshipcustomer satisfactioncustomer handlingleads conversion

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