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Customer Service Associate Female Only Noida

0.00 to 2.00 Years   Noida   23 Aug, 2019
SAM MANPOWER AND CAREER SERVICES LLP
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

"Dear Candidate,Kindly go through the company profile & job description.About company:-Company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Salary Range :- 2Lac - 3.27LacLocation :- NoidaFreshers are also welcome (Excellent Communication Skills)Description:Qualifications:

  • Minimum qualification is 10 + 2. Any graduate/ PG are eligible to apply.
A successful Associate should possess the following skills:Communication Skills
  • Excellent communications skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills-- the ability to clearly understand and state the issues of the customers
  • Ability to concentrate follow customer issue without distraction to resolution
  • Good composition skills-- the ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer knowledge/ Skills
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in their environment
Customer Focus
  • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills with a diverse customer base
  • Demonstrable conflict resolution, negotiating, and de-escalation skills
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Flexible working in 24*7 environment and rotational week offs
  • Ability to work overtime as dictated by business need
Problem Solving Skills
  • Effective problem-solving skills including decision making, time management & immediate prioritization of tasks as assigned
  • Ability to approach problems logically & rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly & effectively prioritize work time in various departments to meet the business need
  • Ability to maintain composure in highly escalated situations
Thanks & Regards,Deepti Saxena+91-7011377536"

Keyskills :
telecalling telesales ustomersatisfaction outboundtellecalling customersupport outboundprocess voiceprocess inboundvoiceprocess outboundcallcenter inboundcalls customerservice outboundcalling voicesupport callcenter inboundprocess customerc

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