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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and adhoc management reports in a timely manner. Monitor tickets in Service Desk or Service Cloud Complete standard tasks that have clearly defined processes and procedures Lead assigned projects. Self-motivated, able to prioritize work, work alone or in a team. Implementing, managing and configuring cloud solution tools. Provide support for all supported cloud tools. Assist users of these tools in development of work place efficiency and process flow development Support and work within the ITIL support structure for Change, Problem and Capacity management Collaborate closely with other support teams to provide and improve quality of service to the customer both internal and external. Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures Communicates with and coordinates activities with Senior Management, other teams and customer/clients. May mentor one or more team members. Motivates, develops, and manages performance of individuals and teams. Produces regular and adhoc management reports in a timely manner.
Qualifications
BS/BA degree in Business, Information Systems or Computer Science or related discipline or equivalent experience and a minimum of 5 years related work experience. ,Keyskills :
qualityofservice servicedesk processflow computerscience management capacitymanagement itil cloud basic testing science training business management eni inf mationsystems perf mancerep ting rep ting ope