hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Representative I

3.00 to 5.00 Years   Noida   09 Jun, 2021
Monotype Imaging Inc
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIndustrial Design
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Are you our TYPE Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive and compelling to their audience. Fonts play a key role in this and are central to every brand s visual identity and expression. Headquartered in the Boston area of the United States and offices across 4 continents, Monotype is the world s #1 company in fonts. It s a trusted partner to the world s top brands and was named One of the Most Innovative Companies in Design for 2018 by Fast Company. Monotype s fonts and technologies help bring brands to life! Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work . It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.What you ll be doing:

  • Resolve purchase and billing issues. Credit card, PayPal, or invoice may make purchases.
  • Work with corporate customers in establishing invoice accounts, processing purchase orders, and invoicing.
  • Technical responsibilities and duties such as creating and maintaining technical processes and procedures, handling advanced installations and troubleshooting issues. May also research and analyse new software application releases to determine potential software related issues.
  • Leverage, and in some cases customize, standard responses created by our English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
  • Communicate with the various internal/global team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
What we re looking for:
  • 3-5 years customer relations experience required. Previous experience working with customers via email, telephone, chat required. Additional experience with a knowledge base. Experience with E-commerce websites. Experience of working in night shifts.
  • Basic knowledge of Windows and Mac. Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
  • Working knowledge of HTML, CSS, and web technologies. Ability to diagnose font-face web font problems with web resources.
  • Working knowledge of debugging the code and provide details to development team
  • Working knowledge of Salesforce or any other CRM.
  • Excellent written and verbal communication skills (English).
  • Good Typing Skills (English).
  • Willing to work only in night shift US shift timings 10PM-6AM
Monotype is an Equal Opportunities Employer. Applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, or disability.#LI-DNI,

Keyskills :
salesproduct marketingmisvisual identityadobe creative cloudpurchase orderscrmcenter of excellenceproduct managementmarket researchcustomer relationstarget audiencemachine learningcustomer service

APPLY NOW

Customer Support Representative I Related Jobs

© 2019 Hireejobs All Rights Reserved