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Job Location | Noida |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Retail |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Increasing Loyalty BaseMaximizing the first citizen enrollments Push maximum number of app downloads in the store.Customer CareCustomer assistance management Seeking feedback actively Active interface with the customers and detailed feedbacks to be taken for areas of improvement. Omni Chanel - Smooth exchanges/ returns for a hassle free after sale experience. Ensuring smooth cashiering on the floorProduct KnowledgeTo ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously. New product information communication to all CCAs Training team members on mobile app usage and features (FAB).Team ManagementMotivating CCAs Focus the team to achieve targets Reviewing the performance & Identifying developmental needs Training the teamCompetition SurveyCheck new trends and benchmark competition vis- - vis SS.Shrinkage controlIdentify most pilfered categories and set up systems to reduce the pilferage,
Keyskills :
sales customerservice retail marketing newtrends productknowledge customerassistance set vis omni basic mobile fashion loyalty returns reviews training features shrinkage nvent ymanagement