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Job Location | Noida |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Hardware / Networking |
Functional Area | Back Office Operations |
EmploymentType | Full-time |
Relevant industry experience from 2 to 5 year in Coordination. Good command with Microsoft office suite for MIS and documentation Good Communication Skills Job Profile: Allocation of calls as per Engineers skills and customer prioritization. Project Documentation Ensuring required co-ordination to close loop registered call/ escalations. Ensuring regular feedbacks/ updates to customers as and when required. Quality close looping of logged/ escalations within target time. Ensuring 90% plus satisfaction on closed registered calls. Sharing data/ discuss issues with reporting manager. Data analysis for removal of identified gaps. Maintenance of engineer s leave/ training calendar. Ensuring dis sat customers are converted into Sat customers and appropriate actions are taken. Ensuring 100% correction in maintaining customer data in system. Attributes: Ensures teamwork and co-operation amongst staff, Communicates effectively.,
Keyskills :
reporting mis maintenance analysis command communication engineers sat statistics teamwork training dis ustomerdata microsoftoffice communicationskills dataanalysis statisticalmodeling logisticregression