FM Engineer

Job Description

Role: MS Fault Managment Engineer-L2 Educational Qualification: B. Tech /BE (ECE/Telecom) Experience Required: 3 to 6 Years. Shift Timings: 24*7 Rotational shifts Fault Management Engineer is responsible for end to end faults handling ,trouble shooting network issue and resolving problems in respective domain,providing RCA,Coordinating with Vendors & CARE organisations,preparing SLA/Performance reports and meeting with Customers to manage regular operations.

• Hands on experience in L2 Level of Fault management with IP MW/SDH/DWDM in Nokia Vendor equipment and realted NMS in TXN network.
• Hands on L2 level experience with Multi domain Nokia products expertise -IP MW-MPR-MPT, SDH- 167MCC, 1660SM, 1662SMC, DWDM -1830 PSS 32/16/8
• Hands on expericence in NFM_P & NFM-T Nokia NMS Platform
• Hands on expericence in Ticketing tools like ITSM/BMC remedy preferable.
• Monitoring of Performance KPI in Network and based on Analsysis, action to be taken.
• Extend support to Care engineers wherever required for advance troubleshooting
• Supporting L1 & L0 engineers in day today activities.
• Supports end-end support, coordination and control of assigned Trouble Tickets
• Experienced in NOC/GNOC environment and ready to work in 24*7 support environment
• Engineer should be ready to provide emergency support during out of office hours
• Trouble Ticket, Customer Issue handling and emergency bridge management
• Ensure to Acknowledge and close TT within SLA/OLA
• Hand over and activity sheet preparation
• Crisis management.
• Emergency Handling and chronology preparation
• Coordinating with care/vendor team for handling resolved cases
• Interfacing with other Technical Teams
• Coordinating with field team if onsite support required on faults
• Ensuring coordination with cross-functional teams (if any) for various issues during any Outages.
• Prepartion of agreed TXN SLA/ Performance report
• MOP preapration and competence development of overall Team.
• Basic Knowledge of 2G/3G network topology and interfaces (Gb,Abis,Ater,Media Gateway.etc.)
• Preparation of Performance KPIs and take the appropriate actions to ensure KPIs are maintained at the agreed thresholds
• Other activities as directed by management

Experience Required : Must Have s :

• Hands on expericence in Transmission technology IP MW/SDH/DWDM/Ethernet.
• Good Undersanding of network architecture and protection schemes.
• Hands on experience of Vendors - Nokia and IP products is preferred.
• Hands on experience with IP MW/SDH/DWDM in Nokia Vendor equipment and realted NMS in Fault management activities in a TXN network.
• Basic understanding of IP and MPLS Technologies.
• BMC REMEDY/ITSM, NetCool, other platform tools preferred.
• Good Attitude, Communication, Analytical, proactive approach and understanding skill.
• Must be able to multitask effectively across other responsibilities.
• Excellent written and verbal communication and interpersonal skills.
• Strong influencing and relationship management skills.
• Proven ability to work with others to meet common objectives and customer expectations.
• Able to work in a changing environment and able to adapt with these changes.
• Must be able to multitask effectively across other responsibilities.
• Proven excellence in: Planning; Leadership, Communication, Negotiation, Problem Solving and Organizational influence.
• Highly process focused.
• Results/outcome oriented.

Certification:NRS1/ CCNA certification/ITIL is an added advantage Key Tasks * Mission

• Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
• Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set e.g. life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Technology Intelligent Network Product ALU - ICC OSP 2.4,

Keyskills :
root cause analysislife cycleroot causerelease notesonsite supportticketing toolsdata collectionproblem solvingimpact analysisfault managementFault Managment Engineer