Head of Payments and Financial Crime

Job Description

*Financial Crime OpsFinancial Crime Operations core focus is to protect the bank from sanctioned or prohibited individuals entering Barclays or using its platform for movement of funds. We also ensure that high risk clients are monitored and banking system is not abused for laundering of money.The current Sanctions operating model consists of teams across a number of key global locations including India, Singapore, the US and UK which higher of resources in India and UK.Payment OpsBarclays helps its customer exchange over 400 bn per day in safe, secure and timely manner. Operations in India services various geographies that include UK, Europe, US and Asia. Payment functions include processing, repair and investigation of payment transactions.Overall purpose of roleThe role holder will lead large and diverse teams spread across multiple sites in India and will be responsible for business and projects delivery. He should have global cultural awareness and manage relationships both locally and remotely for stakeholders that spread across business lines and geographies. Strong and impactful relationship management and communication skills, across multiple product / business lines / geographies, with evidence of establishing and developing effective and credible relationships with (MD/D) stakeholders Role holder should possess highly effective communication skills. The person should not only able to manage operations team but also will be working with Technology team for a better collaborative approach and faster turnaround of strategic and tactical solutions. Being a critical function, role holder to develop a stronger control environment that is not only ready for agile internal audits but can also undergo reviews and audits from external regulatory authorities and internal 2nd line of defense. The person is required to possess skills to analyze diverse data sets, complex analytical problems and should be able to engage with Tech partners for delivery of the projects. The role holder will be accountable for driving innovation through strategic/tactical solutions within the business in a risk mitigated environment.The person should not only able to manage operations team but also will be working with Technology team for a better collaborative approach and faster turnaround of strategic and tactical solutions, operational readiness for strategic platform changes and develop partnership.Design, develop and maintain resilience plans that help to maintain critical operations at all times.Manage activities to ensure compliance to procedures and policy guidelines, Assist the business in the maintenance of Service Level Agreements and Key Performance Indicators through effective leadership.The person will be responsible to develop people strategy, identify potential leaders and support in their hiring and development. The role holder will need to support and execute change within the function ensuring no or limited impact of employee motivation, morale and performance.Lead global and local initiatives, reported at a leadership level.Develop a culture where risk once identified are discussed and plans to mitigate them are executed on priorityPerson Specification

• The role holder must have extensive experience of leading and motivating teams
• The role holder must have a strong understanding of risk and control frameworks
• The role holder should have the ability to prioritize conflicting demands be self motivated and able to deliver a myriad of tasks with a high degree of independence
• The role holder will be effective at communicating both verbally and written, with the ability to engage and inspire at all levels within the organization and also with internal and external stakeholders
• The role holder will have a proven track record of managerial experience, responsible for the end results of a complex and highly regulated and audited area s operational processing activity.
• The role holder will be required to represent the team and/or department in meetings, site visits and effectively communicate with both internal and external stakeholders.Stakeholder Management and Leadership
  • Drive and deliver exceptional business performance through the strong leadership and performance management of a complex team.
  • The role holder will achieve agreed service level agreements and targets within an empowered deadline driven pressurised environment.
  • The role holder will be effective at communicating, cascading and articulating business messages to all staff.
  • The role holder will be responsible for individual team member performance, team overtime, timekeeping and attendance, and resolving issues, grievances and conflicts in line with company policies, processes and procedures, to deliver excellent customer service and achieve consistency, key performance targets.
  • The role holder will be perceived as a role model for leadership and collaboration and demonstrate high levels of confidence in their ability to manage and motivate their team to deliver at all times.

, *Decision-making and Problem Solving

• The role holder will identify, initiate and implement business enhancements and improvements across the business, driving culture of efficiency, whilst remaining effective against policy.
• The role holder will be responsible for managing, controlling and checking team activities, including overseeing workflow of the team to make best use of resources and ensure compliance with appropriate policies
• The role holder will be responsible for resolving issues and problems, including appropriate further escalation as required, achieving the best possible outcome for the customer and the business in line with Regulators, Barclays policy and best practice

Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]

• Design, develop and maintain resilience plans that help to maintain critical operations at all times.
• Responsible for developing a control environment that ensures risk events and operational losses are managed within the tolerance limit Being a regulated function, ensures team are prepared for not only internal audits but external audits from regulator or other agencies

Keyskills :
internalauditexternalauditproblemsolvingcustomerserviceeyperfmanceindicatrolemodelsitevisitsservicelevelmultiplesitesresolvingissuesculturalawarenesstacticalsolutionsbehavialtrain