hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Helpdesk An_alyst

4.00 to 5.00 Years   Noida   09 Sep, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Requirements:
    • Helpdesk Analyst at Grade-6 position in Service Desk
    • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
    • Overall 4 to 5 years of SD experience and experience of handling a team
    • Good comprehension & writing skills
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift with 24x7 support window
    • Basic Technical TS skills
    Job description:
    • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
    • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
    • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
    • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
    • Should possess good analytical/ technical knowledge.
    Job Segment: Help Desk, Information Technology, Technology ,

Keyskills :
technical supportactive directorydocumentationhelpdeskloggingms officepc hardwarecustomer handlinginternet explorercorporate liaisoninformation technologyitilcots24x7

APPLY NOW

Helpdesk An_alyst Related Jobs

© 2019 Hireejobs All Rights Reserved