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Helpdesk Executive Lease line, VSAT Noida, 2LPA

0.00 to 2.00 Years   Noida   15 May, 2019
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / HelpdeskData Entry
EmploymentTypeFull-time

Job Description

Qualification:

  • Qualification Diploma/BA/B.Com/B.tech/BSC/CS
  • Good verbal and written communication
  • Well versed with email writing/soft skills
Job description:
  • Coordination with SPs/Field engineers/Other stake holders
  • Troubleshooting with customer/SPs
  • Call logging with BSNL/MTNL
  • Liasioning and good relationship to be build up with SPs/Field engineers/customers
  • Daily record/data to be maintained
  • Daily tool updation to be maintained (Remedy/MMF)
  • Follow up with NOC teams/ Hub teams
  • Filing to be done of the records
  • Justification of all calls to be maintained

Keyskills :
remedyoperationsnoctroubleshootingsoftsaleswritingfilingloggingcommunicationadministrationustomerserviceofficeskills

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