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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 6 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job Profile: Team Leader Operations Job Location: Noida Project: Ecommerce Rotational shifts Roles and Responsibilities : Managing an average team size of 20 members. Need to be approachable and supportive towards the team. Should have the ability to motivate the team to achieve their targets. To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity. Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI. ,
Keyskills :
salescustomerrelationsslaqualitycoachingservicelevelsattritionshrinkageoperationsServiceCatalogServiceLevelManagementEscalationServiceOperationsContactCenterManagementIncidentManagementServi