International Voice Process Customer Support

Job Description

Experience Required: 1 to 4 years Location:Noida Sector 125 Employment Type: Full-TimeJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process team. The ideal candidate will have excellent communication skills, a customer-first attitude, and experience handling customer support over the phone for global clients.Key Responsibilities:
• Handle inbound/outbound calls from international customers.
• Address customer queries, resolve complaints, and provide appropriate solutions and alternatives within the time limits.
• Maintain detailed records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Meet performance metrics such as Quality, AHT (Average Handling Time), CSAT (Customer Satisfaction Score), etc.
• Collaborate with internal teams to escalate and resolve issues when needed.
Required Skills and Qualifications:
• 1 to 4 years of experience in international voice-based customer support.
• Excellent verbal communication skills in English.
• Strong listening, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with CRM tools and basic computer skills.
• Flexible to work in rotational or night shifts.

Keyskills :
international voice processinternational bpocustomer service