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| Education | Not Mentioned |
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| Industry | Legal |
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| EmploymentType | Full-time |
Job Type
PermanentIdeas change the world. Help us change the way the world manages them.
Review correspondence received via (e-mail, shared site) and decide whether due date/activity needs to be created in IPMS or a query needs to be routed to client/agent/designated authority Prioritize allocated work to complete in a given day Based on action taken in above step a report out e-mail is created and sent to the client Work done is reviewed by Quality Analyst before reporting to the client Acknowledge completion of work to supervisor / clients through work allocation tool
Respond to client queries(e-mails) based on SOP Send e-mails to client seeking clarification on certain tasks Attend conference calls with client to support the supervisor with process related inputs
Identification of process improvement opportunities Suggesting alternate solutions Evaluating feasibility of implementation Testing and implementing the solutions
Resolving queries for team members in order to process tasks for client / agent Taking corrective action by reversing incorrect actions and stopping any incorrect documents from going to clients / agents Mentoring / training new team members during on the job training (OJT) / BAU activities
The long term success of our business relies on our people feeling a part of what were doing. Together, lets take the right steps to building a strong corporate culture.Simon Webster CEO.
,Keyskills :
draftingipr microsoft officepatient care researchon the training quality analysisquery resolution