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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Ideas change the world. Help us change the way the world manages them.Review correspondence received via (e-mail, shared site) and decide whether due date/activity needs to be created in IPMS or a query needs to be routed to client/agent/designated authorityPrioritise allocated work to complete in a given dayBased on action taken in above step a report out e-mail is created and sent to the client Work done is reviewed by Quality Analyst before reporting to the client Acknowledge completion of work to supervisor / clients through work allocation tool / Time Tracking Systems (TTS)Respond to client queries(e-mails) based on SOPSend e-mails to client seeking clarification on certain tasksAttend conference calls with client to support the supervisor with process related inputsIdentification of process improvement opportunities Suggesting alternate solutions Evaluating feasibility of implementation Testing and implementing the solutionsResolving queries for team members in order to process tasks for client / agent Taking corrective action by reversing incorrect actions and stopping any incorrect documents from going to clients / agents Mentoring / training new team members during on the job training (OJT) / BAU activities,
Keyskills :
qualityjavatestingcorrespondenceprocessoperationsreportingfficeimprovement