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Job Location | Noida |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Legal |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Job Type Permanent Ideas change the world. Help us change the way the world manages them. Review correspondence received via (e - mail , shared site) and decide whether due date / activity needs to be created in IPMS or a query needs to be routed to client / agent / designated authorityPrioritise allocated work to complete in a given dayBased on action taken in above step a report out e - mail is created and sent to the clientWork done is reviewed by Quality Analyst before reporting to the clientAcknowledge completion of work to supervisor / clients through work allocation tool / Time Tracking Systems (TTS)Respond to client queries(e - mails) based on SOPSend e - mails to client seeking clarification on certain tasksAttend conference calls with client to support the supervisor with process related inputsIdentification of process improvement opportunitiesSuggesting alternate solutionsEvaluating feasibility of implementationTesting and implementing the solutionsResolving queries for team members in order to process tasks for client / agentTaking corrective action by reversing incorrect actions and stopping any incorrect documents from going to clients / agentsMentoring / training new team members during on the job training (OJT) / BAU activitiesThe long term success of our business relies on our people feeling a part of what were doing. Together , lets take the right steps to building a strong corporate culture. Simon Webster CEO.,
Keyskills :
sopreportingmailtestingmentoringrecruitmenttrainingompletionimplementation