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L2 Escalation Engineer

4.00 to 6.00 Years   Noida   06 Jun, 2020
AgreeYa Mobility India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

AgreeYa Solutions - Software | Solutions | Services L2 Escalation Engineer L2 Escalation Engineer Escalation Engineer Cloud support

  • Inbound / Outbound Technical Remote Support.
  • Interface with Customers via Inbound or Outbound calls for the purpose of resolving routine problems with products or services like enterprise services like Exchange Online/ Exchange server 2010/2013/ Office365 identity management/ SharePoint Online/ One Drive for business and Office365 apps.
  • Ability to resolve Office365 issues related to Exchange Online/ Outlook troubleshooting and Office365 pro plus.
  • Knowledge on Office365 Security/ MDM is an advantage.
  • Advanced knowledge for Exchange Online mail flow/ Security/ MFA/ ATP and smart firewalls.
  • Strong PowerShell skills for exchange online and Azure active directory/ SharePoint Online modules.
  • PowerShell Scripting is an added advantage.
  • Ability to adopt new changes related to workflow and learn new technologies related to business needs.
  • Should have a good hand on experience on ADFS/ Azure AD connect and with basic knowledge of active directory.
  • Strong troubleshooting skills on MS Teams/ ProPlus/ Office365 Apps
Roles & Responsibilities
  • Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
  • Support Customers on call/ remotely and on proximity.
  • Troubleshoot Customer issues related to Office365 admin portal/ Exchange online/ Hybrid deployment/ Free busy/ Calendar issue/ DirSync/ADFS/ SPO/ One Drive.
  • Well versed with different scenarios of migrations and deployment with Office365.
  • Basic knowledge on other components of Office365 like apps/prolus and Power BI is an advantage.
  • Providing Knowledge transfers to peers and cross training on different office365 components.
  • Acting as bridge between L1 support and Escalation stake holders.
Candidate Profile
  • Any Graduate - Any Postgraduate / Btech/ BE, BCA is a plus.
  • Must have at least 4 - 5 years technical support experience in office365.
  • Excellent verbal skills in English Language.
  • SERVER knowledge is must.
  • Excellent knowledge of Exchange Server 2010/2013 or Sharepoint, Active Directory.
  • Network troubleshooting and should be well versed with Microsoft Office Outlook 2010/2013/2016.
  • Flexible with 24/7 Environment.
  • Exam 70 - 640(Windows Server 2008)
  • Exam 70 - 662(Exchange 2010)
  • Exam 70 - 321(Deploying Office 365)
  • Exam 70 - 323(Administering Office 365)
  • Bachelor s/Master s degree in Computer Science or Information Technology or Electronics & Communication Engineering required.
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Keyskills :
windowstechnical support active directorytroubleshooting mailpower bi remote supportexchange server

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